Understanding Orders
ORDER MANAGEMENT > ORDERS
This topic will help you understand what an order is in Orckestra Commerce Cloud and how it's processed in the platform. You will find information about the order's components, cart processing workflow, order workflow and fulfillment workflow.
Understanding AN Order's components
An order in Orckestra Commerce Cloud is composed of these key components:
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Customer information (name, phone, email, billing and shipping addresses) |
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Items purchased and the number of units for each of them including totals |
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Payment information (on-site payment/credit card information) |
Important: Customer credit card information is never stored in Orckestra Commerce Cloud. The platform is configured so tokens sent by payment providers are used to handle payment information. Only partial credit card information is stored in the customer's account and customer service representatives can only delete (not modify) this information from the saved payment information from the customer record when payments are saved.
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Fulfillment methods are selected by the customer (pickup, delivery or shipping). Depending on the platform's configuration, your business can also include the Mobile Store Fulfillment application or the Pick & Pack application, which are used to fulfill orders in warehouses and stores (Locations). From there, different models can be used to optimize the fulfillment process of shipments. For more information, see About Order Routing |
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Orders can also be split into shipments to speed up the fulfillment process, whereas multiple locations can participate in fulfilling a single order so that items can be sent as quickly as possible. |
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Promotions can be applied when the customer's cart meets certain requirements, orders can also include promo codes that are applied when the order is created. |
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Other order attributes that can be specified include gift wrapping options, age verification and other specifications. |
For more information about order's details, see Viewing Orders
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